Running into trouble? Here are the solutions to the most common issues reported by users.
Step 1: Dashboard Not Appearing in Sidebar
If you can’t see the “Client Dashboard” or “Admin Dashboard” link in your WordPress menu:
- Is it enabled? Ensure the “Enable Dashboard” toggle is set to ON in the respective settings tab.
- Permissions: Check the Access Roles and Access Users list. If your current user account isn’t in those lists, the menu item will be hidden from you.
- Menu Refresh: Occasionally, WordPress needs a page refresh after saving settings for the menu to update.
Step 2: Login Redirect Not Working
If users are still landing on the standard WordPress `/wp-admin/` page after login:
- Check the Toggle: Ensure Enable Login Redirect is ON for that specific dashboard.
- User Access: The redirect only triggers if the user has been granted access to that dashboard.
- Plugin Conflicts: Some security or membership plugins (like Wordfence or MemberPress) may have their own redirect logic that overrides ours. Check their settings if the issue persists.
Step 3: Imported Notes Not Showing Up
If you imported a JSON file but the dashboard is empty:
- Overwrite Settings: If you unchecked “Overwrite Duplicates” during import, and notes with those titles already existed, the importer may have skipped them.
- Note Status: Ensure the imported notes are set to ‘Published’ status. If they were imported as ‘Drafts,’ they won’t appear on the dashboard grid.
Step 4: License Key Won’t Activate
If you receive an error when entering your license key:
- Spelling: Double-check that there are no extra spaces at the beginning or end of the pasted key.
- Site Limit: Ensure you haven’t reached the site limit for your plan (e.g., 5 sites for the Starter plan). You can manage your activations in your account at brightsol.nl.
- Connection: Ensure your server can communicate with `brightsol.nl`. Some strict firewall or security settings on your host may block the activation request.
Step 5: CSS Changes Not Applying
If your Custom CSS isn’t changing the look of the dashboard:
- Specificity: You may need to use more specific CSS selectors or add `!important` to your rules to override the default styles.
- Caching: If you use a caching plugin (like WP Rocket) or a server-side cache (like Cloudflare), ensure you clear the cache after saving your CSS.
Still Need Help?
If your issue isn’t listed here, please log in to your Customer Account to open a support ticket.