The Support Card is the focal point of the dashboard header. It provides clients with immediate access to your contact details and support channels, significantly reducing the friction for them to get help.
1. Enable the Support Card
The support card can be enabled independently for the Client and Admin dashboards.
- Navigate to your dashboard settings tab (Client or Admin).
- Locate the Support Card Settings section.
- Toggle the Enable Support Card switch to ON.
2. Customize Your Message
Make the support section feel personal and helpful.
- Support Title: A catchy heading like “Need a Hand?” or “Technical Support”.
- Support Description: A brief message explaining how you can help or your typical response time.
- Show Contacts: Toggle this on to display your global contact details (Email, Phone, Website, Hours) directly in the card.
3. Adding Call-to-Action (CTA) Buttons
Bright Dashboard Pro allows you to add up to two primary buttons to your support card. These are perfect for linking to ticketing systems, calendar booking, or external knowledge bases.
- Find the CTA Buttons section.
- Button One: Add a label (e.g., “Open Ticket”) and the URL to your support portal.
- Button Two: Add a label (e.g., “Book a Call”) and your scheduling link.
- Click Save Changes.
NOTE: CTA buttons automatically inherit the color scheme of the user’s WordPress profile, ensuring they always look like they belong in the dashboard.
4. Displaying Your Logo
You can choose whether to display your uploaded logo inside the support card.
- In the support settings, toggle Show Support Logo to ON.
- This will display your Global logo at the top of the support section.
Let’s look at global vs. local settings.