We are committed to providing a stable and professional tool for your agency. This guide covers how we handle software updates and how you can get help if you run into any issues.
Continuous Updates
We regularly release updates to:
- Add new features based on user feedback.
- Ensure compatibility with the latest versions of WordPress.
- Optimize performance and security.
How to Update:
- Ensure your License Key is active in Bright Dashboard > License Settings.
- When an update is available, you will see a notification in your WordPress dashboard under Plugins.
- Click Update Now.
Technical Support
If you encounter a bug or have a technical question, our support team is here to help.
- Documentation: (You are here!) Search our articles for quick answers to common questions.
- Customer Account: Log in to your account to open a formal support ticket. This is the fastest way to get help, as it automatically verifies your license status.
- Pre-Sales: For general non-technical questions, visit our contact page.
Feedback & Feature Requests
Bright Dashboard Pro is built for you. We prioritize our roadmap based on what our users need.
- If you have an idea for a new feature, a new layout, or an integration you’d like to see, please open a ticket via our support page.
- Follow our Roadmap to see what we’re working on next.
Response Times
We are a small, dedicated team. We typically respond to all support inquiries within 24-48 business hours (Monday to Friday).
NOTE: For faster support, please include your system information (WordPress version, PHP version, and active theme) in your initial message.